ITIL & ITSM

ITIL and ITSM are not viable without a solid foundation. And that's where the CMDB comes in! This third abbreviation is a significant performance indicator for the success of a ITIL & ITSM oriented organization. And any self respecting IT department or organization should have an up-to-date and accurate Configuration Management Database to their disposal. At least in my opinion.

​

Why? Because a CMDB can help you determine the impact of potential cyber security incidents in realtime. Depending on the acquired tooling it's also possible to, for instance, create a graphical overview of all your supply chains or high-importance infrastructural components.

​

With both ITIL (configuration-, incident-, change-, problem-, and release management) and ITSM (continuity-, financial-, capacity-, availability-, and service level management) operational you will immediately add value to the entire organization. Allow your IT departments to work as effectively and efficiently as possible and serve (internal) customers even better. If you are looking for hands on help with a new implementation or want to improve an existing environment, stop searching. You just found it!